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our Terms & Conditions

Hotel NOOR MAHAL has a few terms & conditions, which have been thoughtfully calibrated as per the quintessential industry practices and law of the land. Guests and visitors are expected to follow the terms & conditions, which are mentioned below.


This web site and the related web sites contained herein (collectively, the “Site”) make available information on hotels, resorts, and other transient stay facilities (each a “Property”) owned, managed by “A JEWEL CLASSIC HOTELS PVT. LTD.” And other travel‐related or consumer goods and services. The Site, and the services of each of its modules, is offered exclusively by JCH and/or its various third party providers and distributors. The terms and conditions set out below (“Conditions”) apply to your use of the Site including the use of the information services offered on the Site.

In accessing, using, viewing, transmitting, caching or storing this Site or any of its services, functions, materials, or contents, you shall be deemed to have agreed to each and all the Conditions and notices in this Site without modification. Further, you agree to be bound by these Conditions so please carefully read this section before proceeding. If you do not accept these Conditions, you must refrain from using the Site. These Conditions must be read in conjunction with any other applicable terms and conditions governing the use of the Site.

1. Site

The Site makes available information relating to hotels and resorts owned or managed by the A JEWEL CLASSIC HOTELS PVT. LTD. a company constituted under the laws of India, and its subsidiaries, controlled entities, affiliates and related parties belonging to JCH.

2. Copyright

The Site, including each of its modules, is the copyrighted property of JCH and/or its various third party providers and distributors. The information, text, graphics, images, photographs, videos, sounds, links and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by JCH or licensed by JCH and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of JCH.

Without limitation you may not, without such approval from JCH, create derivative works from any part of the Site or commercialise any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party. Unauthorized use of the Site and/or the materials contained on the Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is strictly prohibited.

3. Your use

The Site is for your personal non‐commercial use and the Information may be downloaded or printed by you solely for that purpose. You may only use the Site if you are at least 18 (eighteen) years of age and can enter into binding contracts (the Site is not available for use by minors). The right to use the Information is a license only, not a transfer of title, and is subject to the following restrictions:
• The information may not be used for any commercial purpose or public display, performance, sale or rental;
• No copyright or other proprietary notices may be removed:
• The information may not be transferred to another person;
• Software may not be interfered with in any manner;
• Every person downloading, reproducing or otherwise using the Information must prevent any unauthorized copying of the Information;
• You will only use the information for lawful purposes and in accordance with these Conditions.

In addition, you agree that you will not use robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior written consent of JCH (such content is deemed given for standard search engine technology employed by internet search web sites to direct internet users to the Site).

4. Information

JCH strives to ensure that the information is accurate and reliable. You accept that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site is general information and is not in the nature of advice.

You also accept that all of the Information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon Information and the Site or any other material accessed through the Site including via any Linked Web Site.

Whilst JCH seeks to ensure that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, JCH does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any Linked Web Site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose.

In particular JCH does not warrant that:

• The Information or any other material accessed through the Site including via any Linked Web Site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or
• Your access to Information or any other material accessed through the Site including via any Linked Web Site will be uninterrupted, timely or secure.

JCH is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site including via any Linked Web Site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material.

JCH may from time to time update, modify or add to the Information, including these Conditions and absolutely reserves the right to make such changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to these Conditions.

JCH does not guarantee that the Site will operate continuously or without interruption or be error free. JCH may suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.

5. Liability Disclaimer & Exclusion

In no event shall JCH be responsible for any direct, indirect, special, incidental or consequential loss or damage, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of:

  • Your use of the Site or any Linked Web Site; or
  • Your use of or reliance on Information or any other material accessed through the Site including via any Linked Web Site including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information.

    These Conditions do not purport to exclude liability arising by any applicable law if, and to the extent, such liability cannot be lawfully excluded, however, to the extent permitted by law, all warranties, terms or conditions which would otherwise be implied into these Conditions are hereby excluded.

    Where applicable law implies any warranty, term or condition, and that law prohibits exclusion or modification of any such warranty, term or condition, then the liability of JCH shall include liability for any breach of such warranty, term or condition but, to the extent permitted by law, the remedy for such breach will be limited as follows:

  • If the breach related to services the remedy will be limited to the supply of the services again or payment of the cost of having the services supplied again; and
  • If the breach related to products and the products can be repaired the remedy will be limited to repair of such products or payment of the costs of having the products repaired, but otherwise, replacement of the products or the supply of equivalent products or payment of the cost of replacing the products or of acquiring equivalent products.
  • The limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis even if we have been advised of the possibility of such damage.

    If you are dissatisfied with the use of the Site, or any of the products, services, members, suppliers and/ or buyer offered in connection therewith or associated
    therewith, as the case may be, your sole and exclusive remedy shall be to discontinue use of the Site.

    6. Specific Warnings

    You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you.

    You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, corrupted data, worms, other instructions or design that would erase data or programming or cause the Site or any equipment or system to become inoperable or incapable of being used in the full manner for which it was designed, or be subjected to malicious computer code, computer program routine or process or other forms of interference which may damage your computer system. Without limitation, you are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. For the removal of doubt, JCH does not accept responsibility for any interference or damage to your computer system which arises in connection with your use of the Site or any Linked Web Site.

    JCH does not guarantee or warrant that any material available for downloading from the Site or any Linked Web Site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements for accuracy of data input and output.

    You must ensure that any information which you provide to JCH is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of JCH or the Information or which may detrimentally interfere with or surreptitiously intercept or expropriate any JCH system, data or information.

    7. Linked Websites

    The Site may contain links to other web sites (“Linked Web Sites”). Those links are provided for convenience only. JCH provides such links solely as a convenience to you and for information purposes only. JCH has not reviewed all of the information on these other websites.

    You acknowledge and agree that JCH does not have any control over the content or availability of Linked Web Sites and accepts no responsibility for the content, privacy practices or any other aspect of Linked Web Sites. Links with Linked Web Sites should not be construed as an endorsement, approval or recommendation by JCH of the owners or operators of those Linked Web Sites, or of any information, graphics, materials, products or services referred to or contained on those Linked Web Sites, unless and then only to the extent expressly stipulated to the contrary. If you decide to access the Linked Web Sites, you do so at your own risk.

    8. Hotel reservations

    The reservations feature of the Site is provided solely to assist customers in determining the availability of travel related services and products and to make legitimate reservations and for no other purpose.

    You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions. You agree to supervise all usage by minors of this Site under your name or account. You also warrant that all information supplied by you or members of your household in using this Site is true and accurate and without limitation, or any false or fraudulent reservations.

    You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorized by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all moneys due under such terms or conditions.

    The Site contains details of hotel charges and room rates (including any available special offers) for hotels and resorts owned or managed by JCH.
    Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.

    You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party web sites or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

    No contract will subsist between you and JCH or any of its affiliates in respect of any services or products offered through the Site unless and until JCH accepts your order by e‐mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Site.

    You undertake that all details you provide to in connection with any services or products which may be offered by JCH on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. JCH reserves the right to obtain validation of your credit card details before providing you with any services or products.

    9. Termination of Access

    If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you.

    Otherwise access to the Site may be terminated at any time by JCH without notice.

    The provisions of these Conditions excluding, limiting and disclaiming the liability of JCH will nevertheless survive any such termination.

    10. Indemnification

    You agree to indemnify and defend and hold us and our subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party. JCH’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

    11. Communication

    With respect to all communications made to JCH on or through the Site including, without limitation, feedback, questions, comments and suggestions (the "Communications"): (a) no right of confidentiality shall apply to the Communications and JCH shall have no obligation to protect the Communications from disclosure; (b) JCH shall be free to reproduce, use, disclose and distribute the Communications to others; and (c) JCH shall be free to use any ideas, concepts, know‐how or techniques contained in the Communications for any purpose whatsoever, including, without limitation, the development, production and marketing of products and services that incorporate such information.

    12. General

    JCH does not accept any liability for any failure by JCH to comply with these Conditions where such failure is due to circumstances beyond its reasonable control.

    If JCH waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

    If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force.

    You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.

    13. Privacy

    JCH respects the privacy of the users of this Site. Your use of the Site is subject to JCH Privacy Policy. If you would like to view the privacy practices please review our Privacy Policy available on the Site. By using our site, you consent to your personal information being processed as set out in our Privacy Policy.

    14. Governing Law

    Substantive laws of the Republic of India

    15. Jurisdiction

    Exclusive jurisdiction of the Courts in Karnal

    16. Return to Site

    To return to the Site, click where indicated. By doing so, you acknowledge that you read, understood and accepted these Conditions.

    • Jewel's Classic Hotels Pvt Ltd. welcomes you to its website and looks forward to a meaningful interaction with you.
    • Jewel's Classic Hotels Pvt Ltd. respects your right to privacy. Any personal information that you share with us, like your name, date of birth, address, marital status, telephone number, credit card particulars and the like, shall be entitled to privacy and kept confidential.
    • Jewel's Classic Hotels Pvt Ltd. assures you that your personal information shall not be used/disclosed by it, save for the purpose of doing the intended business with you, or if required to be disclosed under the due process of law.
    • Jewel's Classic Hotels Pvt Ltd. assures you that in the event of your personal information being shared with its subsidiaries, business associates etc., such sharing of information shall be for the purpose of doing the intended business with you.
    • Jewel's Classic Hotels Pvt Ltd. reserves its rights to collect, analyse and disseminate aggregate site usage patterns of all its visitors with a view to enhancing services to its visitors. This includes sharing the information with its subsidiaries, and business associates as a general business practice.
    • In the course of its business Jewel’s Classic Hotels Pvt Ltd. may hold on-line contests and surveys as permitted by law and it reserves its right to use and disseminate the information so collected to enhance its services to the visitors. This shall also include sharing the information with its subsidiaries and business associates as a general business practice.
    • If you have any questions or concerns regarding your privacy issues, please do not hesitate to contact Jewel’s Classic Hotels Pvt Ltd. at reservations@noormahal.in.
    • While Jewel’s Classic Hotels Pvt Ltd assures you that it will do its best to ensure the privacy and security of your personal information, it shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorized persons consequent to misuse of the internet environment.
    • Cookies :- To personalize your experience on our website or to support one of our promotions, we may assign your computer browser a unique random number called a cookie. "Cookies" enhance website performance in important ways like personalizing your experience, or making your visit more convenient. Your privacy and security are not compromised when you accept a "cookie" from our website. Jewel’s Classic Hotels Pvt Ltd. does not use "cookies" to collect personal information. "Cookies" cannot read data from your computer’s hard disk or read cookie files from other websites.
    • Jewel’s Classic Hotels Pvt Ltd. reserves its rights to revise this privacy policy from time to time at its discretion with a view to making the policy more user friendly.
    • In the design of our website, we have taken care to draw your attention to this privacy policy so that you are aware of the terms under which you may decide to share your personal information with us. Accordingly, should you choose to share your personal information with us, Jewel’s Classic Hotels Pvt Ltd. will assume that you have no objections to the terms of this privacy policy.

    Guest signing this document represents that he/she shall abide by the house rules & is authorized by person(s) staying with him/her to execute this document on their behalf and agrees:

    • To pay the room charges in advance during check-in and to settle the hotel bills by a mode of payment acceptable to the hotel. Personal cheques are not accepted. In case the organization / individual fails to settle the bill the guest will personally be liable. The guest agrees to be held responsible for any and all charges incurred during the stay and agrees to settle his accounts on demand. The guest authorizes the hotel management to charge his/her credit/debit card for any charges not settled upon departure
    • Guests are requested to ensure compliance of government rules and regulations enforced from time to time and the House rules annexed in the service directory placed in the room. Room keys must be returned to the reception upon departure. INR 1000 per key would be charged for lost / damaged keys. No visitors are allowed on guest floors & in guest rooms from 1900 hrs till 0700 hrs.
    • Liability of the hotel arising out of the stay of the guest shall be limited to a sum not exceeding the maximum amount payable by the guest to the hotel on account of his/her stay bill.
    • Liability of the hotel arising out of any claim by the guest on account of any tortuous act shall be limited to a sum not exceeding the maximum amount payable by the guest on account of his/her stay bill.
    • All disputes arising from or incidental to stay itself or any other person(s) directly or indirectly involved shall be a subject matter of dispute between the guest and the hotel only and shall be preferable to arbitration in accordance with the Indian Arbitration & Conciliation Act 1996 conducted in the city of Karnal by a sole arbitrator who shall inter alia & shall have experience of ten years in the hospitality industry and be duly appointed by the Indian Council of Arbitration. All disputes between the guest and the Hotel shall be governed by Indian Law and subject to Karnal jurisdiction only. No other court shall have jurisdiction with respect to such disputes.
    • Any Damage / Spoilage to hotel linen / property will attract charges.
    • outside food is not allowed in hotel premises, if consumed the hotel will not be held responsible for any health issues.
    • The guest are requested to keep there valuables inside the safe deposit locker, hotel will not responsible for any loss / theft in the hotel premises.
    • The management will not be held responsible for any security issue arising due to negligence and breach of hotels rule and policy by guest.

    All personal particulars provided above are true and correct. I have carefully read & understood the terms & conditions & agree that the same shall be binding upon me.

    Terms & Conditions

    We advise you to guarantee your reservation against credit card or a cash deposit. Companies/ Travel Agents enjoying credit facility can guarantee by sending a voucher/ authorized letter duly signed by an authorized person. Request you to provide a valid Photo id (Mandatory) at the time of check-in for the all occupants in the room. Pan Card will not accepted as photo id.

    Individual Bookings Cancellation/ No show/ Advance Payment Policy-

    50% retention will be charged on cancellation 72 hrs prior to check-in, 100% retention will be charged on Cancellation 48 hrs prior to check-in or NO SHOW.
    No cancellation will be entertained during festival dates, weekends & special dates.


    All events must be paid in full by 7 schedule days before the date of function. Payment schedule:
    • 25% advance of the estimated billing at the time of booking confirmation.
    • Rest 50% advance 45 days before the date of function.
    • Rest 25% advance a week before the function date.

    Balance due (Extras) after the estimated billing needs to be cleared immediately after the function. Advance payment will be forfeited/ levied for cancellation prior to arrival & the payment will not be refunded nor adjusted for future bookings.

    In any case, if the booking gets cancelled the organization or individual will be responsible for 100% retention of the room rentals and food/ beverages revenue which was given at the time of booking confirmation. In case of amendment in the confirmed date, the booking may be considered as the cancellation and hotel reserve the rights to apply the retention charges.

    GST Number To Be Provided At The Time Of Reservation/Check-in. If Latter Provided The Amendment To The Same will Not Be Entertend.

    The Management holds the rights to cancel the booking without prior notice if 100% payment has not been received before check-in/ functions.